Bar

Bodega Secret Garden FAQs (updated for 2021)

We’re back and finally excited to get back for pints in our Secret Garden! Our socially distanced sessions are here to serve plenty of fresh Bodega Lager’s, tasty cocktails and our much-loved craft selection. Open 7 days a week and filled with DJs, live music and Street Food, we’re so so excited to be back! Please bear with us as we adjust to the new normal…

 

Tables will be on sale via our lovely ticket provider here

(All answers below were correct at the time of updating 09/04/21.)

Please note that we are updating our guidance as and when the government update theirs, so keep an eye on our socials for the latest details.

 

 


BOOKING Qs

  • Can I make a booking?
    Our first garden sessions will be going on sale soon. Email subscribers get a 48hr pre-sale (sign up here). You’ll be directed to our ticketing partners website to purchase a table for the size you require for the session of your choice. Please make sure you use a current email to purchase as we’ll be keeping in touch with updates and instructions before your arrival.
  • What does my booking include?
    Your table booking includes the table and also your first round of drinks. You can select which drinks you would like when selecting your table. Unfortunately these drinks cannot be exchanged and will be delivered to your table upon arrival.
  • How do sessions work?
    Each day is split into two sessions, to ensure that we can deep clean all areas of the bar, garden and toilets throughout the day. You will receive an email on the morning of your session with your allotted arrival time, helping to ensure staggered arrival times. If you cannot make this time, you are able to let us know a more specific time to ensure we don’t give your table away. If we haven’t heard anything and you are 90 minutes late to the session start time, we may give your table away, so keep an eye on your inbox!
  • What are the age restrictions?
    We are welcoming anyone aged 18 or over to the Secret Garden – we will be operating a challenge 25 policy, so please bring I.D. If you do not bring valid government-issued I.D. you may be refused entry.
  • How will I receive confirmation of my booking?
    You will receive an initial email confirmation from our ticketing partner, followed by a further email from ourselves on the morning of your session with information on arrival times, our table ordering and any changes in our procedures due to updates in government guidance.
  • Can I just turn up without a booking if you have available tables?
    We will have a few walk-in tables set aside everyday, though they’ll be limited, but swing on by and we’ll do our best to get you seated.
  • What size tables are available?
    We currently have our tables set up to seat two people or up to six people.
  • Can I book multiple tables?
    In line with guidance, only groups of 6 from a max 2 households will be allowed at this time. As we enter the next phase in later months, this will increase so hang on a bit longer to get all the gang back together!
  • How long does my booking allow me to be at my table?
    You are able to stay at your table until the end of the session time. We won’t be asking for your table before then so enjoy!
  • Can I book double sessions?
    The day is split into sessions to ensure that we can deep clean all areas of the bar, garden and toilets throughout the day. You are welcome to book double sessions, but you may be asked to leave at the end of the first session and return at the specified time on your email correspondence for the second session to ensure our team are able to do their job properly.
  • What is the capacity of each session?
    For each session we will have up to 21 tables available for booking.
  • Can I choose where my table is?
    Pre-booked tables will be situated in our new Cobden Chambers seating area. Once you arrive at the venue, you will follow our one-way system through the Bodega Beer Garden and into Cobden Chambers. If you have a preference and would prefer to sit in the usual Bodega garden, you can let our staff know on arrival and as long as there’s space, you should be able to choose which area you’d prefer. The same music and pints are identical across both outdoor areas though.
  • All sessions are currently sold out, will you be putting more on sale?
    If we are running low on tables, we will be looking to book for dates further in advance. As long as we’ve got Bodega Lager to pour, you’ll always be welcome! We have a few tables set aside for walk-ins too. We will announce any new sessions on going on sale via our socials.
  • What happens in the case of adverse weather, such as rain?
    Ahhh the Great British Summertime! Our new Cobden Chambers area is completely covered so sit back, relax, and enjoy. Our Bodega Garden area has umbrellas provided but feel free to bring your own too. Unfortunately inside tables will not be available until May (restricitions depending).
  • What happens if my session is cancelled?
    If your session is cancelled due to increased government restrictions or any further unforeseen circumstances, we will endeavour to move your booking to the next suitable session with table availability, otherwise you can request a full refund through our ticketing partner.

 


SERVICE Qs

  • What happens on our arrival?
    Our staff will greet you and your group on arrival at your specified welcome time and your ticket will be scanned. Everyone in your group will be required to sign-in on either the NHS Test & Trace app, or with our venue-sign in form (your information will not be used for marketing purposes and remain GDPR-compliant). You will then use our hand santising station and get a quick briefing on our ordering procedures. Then, you’re able to take a seat at your table.
  • What if our whole party or one person from it is late for our entry time?
    If your whole party arrive late for your booking, we will do our best to get you seated promptly, however you may be asked to wait to ensure our staggered entry times remain in place – those arriving on time will have priority. We ask that your party arrive at the same time so that you are seated together at once to avoid lots of unnecessary moving around. If you know that you’ll be significantly late before you arrive, please contact us so we can ensure we keep your table for when you arrive.
  • How does table service work?
    All our must up-to-date instructions will be given by our staff on arrival. We will be using the OnTapp app to allow you to order and pay direct from your table. Our lovely faces will then bring your pints to your table. You will need a smartphone with Android or iOS to use the app (so make sure it’s charged), and staff in PPE will also be on hand to assist if required.
  • What is the app you are using for ordering?
    We are using a new, secure app OnTapp which is being built specifically for ordering. More details will be given on arrival.
  • Do you have charging facilities for my smartphone?
    We do not currently have charging facilities at the venue, so please ensure your mobile is fully charged on arrival.
  • What drinks are available to buy?
    The golden question. Bodega Lagers will be flowing, alongside a solid selection of other pints from our core and craft range, alongside some of our tastiest cocktails too, if you’re wanting to really push the boat out.
  • How much are drinks?
    Drinks are priced at a typical level for city centre bar, with pints and craft beers around £5 and cocktails at around £8.
  • How are my drinks made and served?
    Drink orders are put together by staff in full PPE including face masks and then brought to your table on a tray. All service areas and trays are then sanitised after use. Pints and cocktails will be served in disposable plastic cups and packaged drinks will be served sealed.
  • I bought some Bodega Lager Vouchers a couple of months ago, can I use these?
    You will be able to use these vouchers for our garden sessions. Simply let a member of staff know on arrival and we can help you with these.
  • Are you selling food?
    We’ll be teaming up with delicious food vendors, so there’s really no excuse for you to get up and leave all day. We’ll be rotating them regularly and they’ll be available to order through the app. They’ll be with us for sessions on Friday & Saturday, and each week’s vendor will be announced through our social channels. More info to follow.
  • Is there a smoking area?
    As our gardens are outdoors, you are able to smoke at any of our tables.

 


SAFETY & CLEANLINESS

  • What are your cleaning procedures?
    We have split our days into sessions to ensure that we can deep clean our tables, service areas and toilets before opening, between sessions and at the end of the day. Before and after each session, we will thoroughly wipe down all table and benches; before and after each order our staff will wipe down their service area on the bar; our toilets will be cleaned every 30 minutes and fully disinfected with disinfectant spray after every session. Sanistiser and hand washing stations will be available throughout the venue.
  • What is the toilet situation?
    Our male toilets are located in the usual places, situated up two flights of stairs in the Bodega building. We will be following a strict one-way system to ensure our staircases are kept nice and clear. Our female toilets will be a situated in Cobden Chambers. The toilets will be clearly signposted in the gardens but if you get lost then feel free to ask one of us for some help. Please follow all instructions on signage and floor markings throughout the venue, and respond to our staff if they are giving directions.
  • How are the garden areas laid out?
    You will enter via the front of The Bodega (on Pelham Street), where our staff will guide you to one of our seating areas. We will have our standard garden area, featuring tables with a screen between each, alongside our larger seating area in Cobden Chambers.
  • Am I able to move around the venue freely?
    You are able to go to the toilet, ensuring you are keeping socially distant at least 2m away from the next person, wearing a face covering and following all signage and instructions. Other than that, you must remain at your table and ask a member of staff for assistance.
  • Do I have to wear a face covering?
    Face masks must be worn on arrival and when using the toilets. We don’t require you to wear one when you’re sat at your table. We recommend bringing your own, but if you do forget, you can purchase a disposable one from us.
  • Will I have easy access to hand sanitiser or hand washing facilities?
    There will be hand sanitising stations at the entrance, exit and throughout the venue along with handwashing facilities in the toilets, naturally. We suggest bringing along a small bottle of sanitiser for use at your table, if you wish.
  • Will your staff be wearing PPE?
    Our staff will be wearing face masks when preparing and delivering your drinks. They will deliver all drinks orders on a tray, then sanitise the tray. Bar staff will be instructed to wash their hands before their shifts and then every 20 mins to the NHS specifications and sanitise between building each order.
  • How will social distancing and safe customer behaviour be enforced?
    We will have friendly security in PPE present during all sessions who will simply be there to keep an eye on things and ensure the safety of all staff and customers. Should there be any repeated contravention of our guidelines or government guidance, they can be reported to staff or security and those people will be asked to leave without refund.
  • How will you comply with the latest government guidance?
    As you will have read above, we are complying with current government guidance around social distancing, PPE and cleanliness etc. We will continue to update our processes and procedures as the government update their guidance and rules for licensed premises, and be in contact with any updates via email in advance your booking and keep these FAQs updated.

 

If you have any further questions then please feel free to contact us via our social channels.

It’s been a long time coming and we’re really excited to welcome you back. We’ll see you in our garden very soon!

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